Terms and Condition

Terms and Conditions

At AngelesCityFlorist.com, customer satisfaction is our utmost priority. We strive to ensure that all items listed on our website mirror the images displayed accurately. Please note that while we aim to provide the exact items showcased, variations may occur depending on availability.

In the event that substitutions are necessary to ensure timely delivery of your arrangement or specialty gift, rest assured that we will make every effort to maintain the overall theme and value of your order. Should your requested item be unavailable, we reserve the right to substitute it with a comparable specialty gift of equal or greater value.

Please be aware that flower colors may be substituted if the requested color is not in stock. Additionally, basket, vase, bears, and chocolate packets may vary in size, color, shape, or brand, depending on availability.

While we strive to deliver to all locations within the Philippines, please note that for provincial deliveries or areas not covered by our courier service, the recipient may need to pick up the item from our designated courier office. The recipient or buyer will be duly informed of this arrangement.

Whether opting for pick-up or delivery, shipping charges apply as we dispatch the item to the nearest courier office for your convenience.

While we aim to accommodate specific delivery times, exact timing cannot be guaranteed due to courier constraints. However, deliveries can be scheduled for morning, afternoon, or evening as per your preference.

Please note that AngelesCityFlorist.com holds no liability for delayed or undelivered items. In no event shall AngelesCityFlorist.com be held responsible for any damages, whether direct, indirect, special, punitive, or consequential.

If for any reason the customer is unsatisfied with the item received, we offer a replacement option provided the item is returned within 3 working days. Please note that refunds are not available under these circumstances.

Kindly note that products listed on our website are sourced from various merchants. If you've ordered items from different merchants, deliveries may occur separately within the specified timeframe. However, we can accommodate combined deliveries upon request.

Our courier and delivery team are authorized to deliver to any individual at the specified address. If the recipient is unavailable, any person present at the address may accept the delivery on their behalf.

Please be advised that delivery time guarantees are suspended during extreme weather conditions such as typhoons or heavy rain. Furthermore, incomplete shipping addresses may result in delivery delays or non-delivery.

AngelesCityFlorist.com reserves the right to cancel orders at any time. All content on this site, including text, images, logos, and design, is copyrighted.